Services
AccuBuild Construction Software is an easy-to-use program that many companies implement and operate without assistance. Because each contracting business is unique, however; AccuBuild offers a team of professionals and a variety of client services to help you get the most out of your construction management software purchase.
Support
AccuBuild provides Software Support and Technical Support/IT Consulting by telephone, e-mail and on our Web site. State-of-the-art communication technology allows our Support technicians to connect directly to your computer via the Internet for hands-on troubleshooting. Whether your Support issue is software related or a hardware problem, you can rest assured that AccuBuild will assist you in achieving a solution.
Software Support
Our Software Support technicians are experts at keeping your AccuBuild Construction Software operating at full speed. If needed, we can connect to your computer for quick resolution of your Support issue. Because AccuBuild is a mature, well-developed software product and is extremely intuitive to operate, our Support requests are historically low. This translates to less downtime and greater productivity for your staff.
Technical Support/IT Consulting
To complement our Software Support, we offer Technical Support for troubleshooting hardware issues. Additionally, our on-staff IT Consultants are available to assist you with network planning, server selection and other hardware issues relating to your AccuBuild construction management software.
Web-Based Support / Knowledge Base
AccuBuild's Web site offers a variety of self-help Support tools that are available 24/7. Program maintenance supplements, alert bulletins and FAQ documents are just some examples of what you will find when logging onto AccuBuild's Client Site.
CPA Program
AccuBuild's CPA Program is a unique service that provides a full working copy of your AccuBuild Construction Software system to your CPA at no additional charge. AccuBuild is extremely CPA-friendly, with many built-in tools to assist your CPA in creating tax returns and financial statements.
With a simple mouse click, you can export and e-mail your AccuBuild data, providing your CPA with a full view of your company's financial status. The CPA Program often results in a reduction on your CPA fees because less time is needed to accomplish contracted tasks.
Documentation
AccuBuild Construction Software comes equipped with a variety of documentation tools. Printed user manuals for each module along with a printed Implementation Guide - almost unheard of in today's paperless business world - offer step-by-step directions for setup and use. Comprehensive online Help, built into the software, offers screen-by-screen information, a searchable database and an FAQ section for each module.
Implementation/Conversion Assistance
AccuBuild makes it easy to hit the ground running with your new construction management software. Company templates provide defaults for your Job Cost code structures, Chart of Accounts and module property settings. Basic financial statements and other critical reports are pre-designed to get you started without delay. Authorized AccuBuild Consultants are available to provide conversion assistance and help with your implementation strategy.
Training
AccuBuild's Training Services include on-site, telephone and Web-based options designed to fit the specific needs of each customer.
Our innovative Web-based training is customized for your company. At your request, training sessions can be recorded and e-mailed to you for review as desired. Each recorded Internet training session - which includes audio and video - becomes a valuable tool for training current and future staff on how to use AccuBuild.
Custom Report Design
AccuBuild Construction Software offers nearly 400 standard reports to manage your business. However, if you need a report that isn't currently available, our Custom Report designers are here to help.
Our designers can create custom reports from scratch or modify existing reports. We can even make cosmetic changes to a report, such as adding your company logo to invoices for a professional finish.
All custom reports are carried forward with new releases of AccuBuild, which protects your investment when you upgrade.
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